Become a mature organization

Your business model has proven successful. Your organization grows. Yet it takes lots of management intervention to keep it alive. What is it mature organizations do differently?

• They share knowledge.
• They act planned and predictable.
• They are business oriented.
• They work number based.

The careful application of service processes and technologies across an organization is what lets enterprises mature.

Knowledge Sharing

In managed organizations every bit of data is collected, turned into information by putting it into context and processed to reusable knowledge by gaining experience. This knowledge is then shared to not fail twice and to succeed repeatedly.

Planned & Predictable

Every service has its heartbeat in terms of frequency, volume, duration, location and individual factors driving it. Mature organizations balance these factors, thus prevent surprises, reduce operative hectic and smoothen the utilization curve.

Business orientation

Successful enterprises have a vision, derived missions and setup KPIs to ensure every finger moved supports them. Nothing is worse than the end in itself.

Solid Number base

Once an activity is defined and documented one can quantitavely manage it and therefore optimize it. That's when a solid number base forms. It helps to make rational, traceable decissions.

Besides using Common Sense and Pragmatism I have studied the relevant frameworks and best practices, made my own interpretation and meaning of them and gained certificates in some of them.

ITIL©

IT Infrastructure Library is the most widely accepted approach to IT service management in the world. ITIL can help individuals and organizations use IT to realize business change, transformation and growth.

DAMK-Marketing-Management-Process

A systematic approach to create and realize a marketing-(communication-)concept/plan.

VeriSM™

Value-driven, Evolving, Responsive, Integrated, Service, Management - is a service management approach for the digital age that helps service providers to create a flexible operating model to meet desired business outcomes.

The Agile Manifesto

The Agile movement is not anti-methodology, in fact many of us want to restore credibility to the word methodology. We want to restore a balance. We embrace modeling, but not in order to file some diagram in a dusty corporate repository. We embrace documentation, but not hundreds of pages of never-maintained and rarely-used tomes. We plan, but recognize the limits of planning in a turbulent environment.

Critical thinking

Critical thinking is a desire to seek, patience to doubt, fondness to meditate, slowness to assert, readiness to consider, carefulness to dispose and set in order; and hatred for every kind of imposture.

If you have an apple and I have an apple and we exchange these apples then you and I will still each have one apple. But if you have an idea and I have an idea and we exchange these ideas, then each of us will have two ideas.
George Bernard Shaw